Error 4e in a Samsung washing machine: what does the code mean, what to do, how to fix the problem yourself?

Samsung washing machines are distinguished by high-quality electronic components, excellent functionality, simple and intuitive interfaces, and a high degree of reliability.

However, any, even the most advanced technology, sooner or later fails. At the same time, smart devices are able to signal their owner about where exactly the failure occurred. This is done using special codes.

The article will talk about what error 4E means on a Samsung washing machine, how to interpret and fix it.

What does the code that Samsung gives mean?

Error 4E indicates a problem with the water supply system. This code can be indicated by combinations such as:

They all mean the same thing, the main difference is the year of manufacture of the washing machine. Code 4E is a malfunction in the water intake system in modern models. If the machine was assembled before 2007, then the error will be indicated as E1 or EC.

Decoding

Error 4E stands for a breakdown of the system responsible for collecting water. A failure can occur at any stage of washing: at the beginning, while rinsing things, and even after draining the soapy water.

The code appears on the screen if the Samsung machine did not collect enough liquid in the first 2 minutes, or if enough water did not enter the drum in 10 minutes, which is enough to complete the cycle. In this case, the washing itself either does not start at all or stops.

Are 4E and E4 the same thing?

Error 4E and E4 are different codes that indicate different failures . Firstly, E4 appears only in those units that were assembled before 2007.

Secondly, it indicates an imbalance in the load of the washing machine drum on the axis of rotation, and not a malfunction in the operation of the water supply system. The code appears only during the spin cycle.

Decoding error e4

The UE or E4 indication (error number e4 is more common in older Samsung washing machines) indicates an increased load on the washing machine drum on the rotation axis. Most often, these errors appear in the first, fifth or tenth minute of spinning, but they can also occur at another time after the start of spinning.

Note! Error e4 and code = 4E are two different things, code = 4E means that there is a problem with the water intake system.

Error code e4 or UE on a Samsung washing machine is often informational in nature. In order to determine for sure whether there is a malfunction in your washing machine, try turning it on at the lowest power, without clothes or washing powder.

If even with such a slow operating mode, error e4 appears again, this means that there is definitely a malfunction. If no errors appear, then you can solve the problem yourself.

What does this mean: reasons

Code 4E does not occur on its own. Reasons why the washer will produce this value:

The cold water supply is blocked or unavailable.
The aquastop hose is damaged.
The water inlet filter is clogged.
The intelligent module has malfunctioned or is completely damaged.
Water enters the drum, but its pressure is minimal, which is why the unit does not receive the required amount of liquid in the allotted time period.
The wires that go to the water supply outlet valve from the control module have come loose or are damaged.
The drain hose is not connected correctly. In this case, the machine will draw in liquid and immediately drain it, after which code 4E will appear on the display.
The inlet solenoid valve, which is responsible for supplying water to the system, has broken (it must open under pressure so that the liquid can easily enter the machine).
The pressure switch is faulty. This relay is responsible for measuring the water level in the washing machine. The part may become clogged, move out of place, or break.

To deal with the problem, you need to find out the exact reason for the damage code.

Reasons for the error

Code 4E can be displayed on the display both at the very beginning of the wash and before the start of the rinsing process. If water does not enter the washing machine within 2 minutes after pressing the “Start” button, or its level within 10 minutes does not correspond to that required for washing, the control module stops the installation and displays an error code.

Malfunctions related to water supply are not considered serious breakdowns. Most of them can be fixed on your own without calling a specialist. The most common causes of malfunctions are:

lack of cold water in the house or apartment;
errors in connecting the water supply hose to the water supply or to the container with detergents;
clogged inlet filter or water supply hose;
breakdown of the tap or water supply valve;
lack of water pressure, pressure in the water supply;
breakdown of the water level sensor (pressostat);
malfunction of the control module;
violations in the water drainage system.

How to fix it yourself?

Sometimes error 4E can be resolved on your own. To do this, take the following actions:

Checking cold water supply. To do this, you just need to open the tap. If there is no water, the wash cycle is paused until it appears.
Checking the shut-off valve. If it is closed, then water will not flow into the system.
Checking the aquastop hose. If a leak occurs or the hose itself has mechanical damage, the water supply will be stopped. The corresponding indicator should light up. To solve the problem you will need to replace it.
Checking the filter that removes impurities from the water.
If it is clogged, it needs to be processed. The filter is located at the connection point of the water supply hose, in front of the inlet valve. To inspect it, you need to remove the hose and remove the mesh with pliers. Stubborn blockages are cleaned with a needle, after which the filter is washed under a powerful stream of water.
To remove limescale and rust, you can soak the mesh in a solution of citric acid (40 g of powder per 1 liter of water) for half an hour.
Restarting the intelligent module. To do this, the machine is disconnected from the network for 15 minutes, after which it is turned on again.
Checking the wires. If the contacts have come loose, they need to be put back in place. This often happens after moving the device, for example, when moving.
Checking the correct connection of the hose to the sewer drain, which is located below. It must make the top loop before entering the drain pipe, otherwise the washing machine will not work correctly.

What to do if not a single measure helps to cope with the problem? You need to contact a specialist.

How to find and fix the problem

What to do if error 4e appears in a Samsung washing machine? We determine the cause and do everything necessary to fix the problem:

First, make sure there is water in the tap. Weak pressure or its absence means that the washing machine cannot draw water. We wait until the water is turned on and turn on the washing.
It is possible that the valve was closed by mistake, blocking the water supply to the device. We check - it could be closed or not fully open.
When using the aquastop inlet hose, it could be damaged. The presence of a leak will be indicated by a red indicator on the aquastop. In such a situation, you will need to replace the entire hose, and only after replacement will the water supply to the washing machine be restored.
The filter that protects the machine from small debris getting inside can become very clogged and not even allow water to pass through. It is located in front of the inlet valve, in the place where the hose connects to the device. To clean it, close the shut-off valve, unscrew the hose and carefully remove the small mesh using pliers.

Clean the filter with a simple needle, then rinse it under water pressure. Heavy scale can be removed with a solution of citric acid - just place a mesh there for half an hour or an hour.
The first appearance of the error may be caused by a software failure of the unit. It is worth trying to turn it off from the network for 15-20 minutes, and then try to start the wash again. Such a reboot will eliminate the failure, and if this was the problem with getting water, the process will start without problems.
The problem may be loose wires connecting to the control module. It is necessary to check their condition and, if necessary, return them to the correct position.
If code 4E appears after the washing machine fills with water and immediately drains it back, then the drain is most likely not connected to the sewer correctly. It is likely that the drain is connected to a level lower than the tank itself; the hose itself is laid at floor level and does not make a loop before exiting into the sewer. Here it is enough to reconnect the unit correctly for everything to work.

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If not a single point can help, the breakdown is serious. You cannot fix it yourself; you must contact a repair service.

When should you call a specialist?

The wizard must be called in the case when all the simple reasons for the appearance of error 4E have been worked out, but there is no result.

To protect yourself from unscrupulous repairmen, you need to contact trusted organizations . As a rule, they have an office and their own website, which contains reviews from clients. It wouldn’t hurt to ask what they write about the service workshop on other resources.

Private craftsmen may charge a smaller amount for repairs, but it is better to contact such specialists on the recommendation of friends. Otherwise, there is a risk of meeting a scammer.

When calling a technician to your home, you need to make sure that there is at least one more person in the apartment. This is especially true for older people. If relatives are far away, you can turn to neighbors for help.

Average cost of repairing a Samsung washing machine:

replacement of the water supply solenoid valve – 1800 rubles, cost of the part – 550 rubles;
repair of the electronic controller responsible for controlling the washing machine (resoldering of burnt-out elements or tracks) - from 2,400 rubles; if the control module fails, you will need to purchase a new part, the price of which starts from 5,500 rubles;
cleaning or replacing the pressure switch pressure tube - from 1900 rubles, the minimum price of the part is 950 rubles;
restoration of a damaged section of wiring, or its replacement - from 1800 rubles.

Prices are indicative. They may vary depending on the specific service center and city. However, they should not be 2-3 times higher. If a craftsman quotes a price that is incommensurate with the work, he is most likely a fraudster.

Problem E4 or UE, how to fix it without resorting to professional intervention

The laundry was bunched up in one place. If there is one very large item in the machine, then it may have become confused or twisted in one place. Therefore, the device cannot independently redistribute the load and you need help, stop the machine, open the window and manually place things correctly throughout the drum. Or you will need to reduce the speed, and the problem will no longer be displayed, and the machine will begin to work adequately.
You have loaded laundry into the unit whose weight exceeds the permissible limit. The operating instructions indicate the maximum weight of things that can be loaded and not introduce additional loads and efforts for adequate operation of your unit. Follow the operating instructions and such problems can be avoided. Check and remove excess laundry from the drum.
There is too little laundry in the drum. It’s not for nothing that the manufacturer indicates the maximum permissible weight of laundry and adds a half-load function. If there is too little or very small laundry in the device, the weight of which is less than half the permissible weight, this can also cause a load imbalance. Add laundry, and the machine will safely reset the problem and start working without interruption.
Software failure. To fix it, you need to perform a forced reboot. Remove the plug from the outlet and leave the device without power for plus or minus 15 minutes. Then reconnect the unit to the power supply and the problem should no longer be displayed. The machine will work properly.
The device must be installed in accordance with the requirements of the operating instructions. Using a building level, level the machine so that it stands level and corresponds to the horizon and vertical level. Then the machine will not vibrate excessively, “jump or jump.”

Have you followed all of the detailed recommendations listed? Did not help? Is the fault still displayed? Then you need to seek help from specialists. The website provides contact information where you can call professional technicians to repair large household appliances (washing machines).

Problem prevention

To prevent error 4E from appearing, you need to make sure that only clean water is poured into the machine. If a few hours ago the water utility carried out repair work, and rusty liquid flows from the tap, you need to stop washing for at least a day. This will avoid clogging in the inlet filter.

It is equally important to ensure an uninterrupted supply of electricity to the device. To do this, it is recommended to connect the machine via a network adapter. If the plugs in your apartment often break, you need to contact an electrician.

In a private home, it is necessary to take care of additional protection against mice. They often damage the wires and hoses of the washing machine by chewing them.

Helpful information

Tips for operating and repairing a Samsung washing machine:

Before starting the device for the first time, you must carefully study the user manual.
If the washing machine is under warranty, you need to contact not the technician, but the Samsung service center, or the store where the household appliance was purchased. In this case, the repair will be performed free of charge.
Before disassembling the washing machine, for example, to gain access to the water purification filter, it must be turned off.
When paying for the service of a private master, you need to require paper confirming the fact that the work was performed and payment for it. The contract must specify warranty obligations.
If the electronic controller fails, you need to check with the technician about the final cost of the work. For some models of washing machines, the price can exceed 10,000 rubles. In this case, it is better to think about buying new household appliances.

You can learn more about error codes for Samsung washing machines here.