What to do if your LG washing machine shows DE error?

LG washing machines are highly reliable. Most often, they perform their functions flawlessly throughout the entire operational period.

However, even the best quality equipment can fail. To make it easier for the user to understand what exactly happened to the device, the manufacturer took care of coding the main faults.

If the equipment breaks down, a certain message lights up on the screen. The article will talk about what the DE error means in an LG washing machine, how to correctly decipher it and fix it.

What does the code that the LG washing machine produces mean?

The DE error is one of the most common. Many owners of LV washing machines encounter it. It can appear at any time:

• during washing;
• when rinsing;
• during the spin cycle.

When I try to restart the program, the error occurs again.
In this case, the door of the device is not blocked. Sometimes the error is coded with the letters dE1, dE2 or DOOR. Not all LG washing machines are equipped with a display. If it is not there, then the DE error will be indicated by the simultaneous flickering of all indicators: temperature, wash and rinse.

What it is? Error DE stands for door lock. It means that the hatch is not fixed , which means that the device cannot continue to operate.

Why did the LG washing machine issue this code? Let's figure it out.

We will check the serviceability of the hatch locking device (UBL), as well as whether it receives power from the control board.

Turn off the machine from the network. Open the door and remove the rubber clamp of the hatch; we hook it with a flat-head screwdriver.

We fill the rubber inside the drum, unscrew the lock from the machine body. The UBL is secured with two screws.

We take out the lock, take a multimeter and measure the power at the UBL. To do this, we insert the probes into the locking connector and measure the alternating power supply, it should be the same as in a 220 V network, but we measure it with the washing mode on. Therefore, first we insert the probes, and then we turn on the machine and start any mode, we look.

We see on the multimeter display that there is no power, and the fault code appears on the panel again.

Turn off the machine from the network. We conclude that the problem lies in a malfunction in the control board (electronic controller), which means we will remove it.

First you need to remove the top cover. It is secured with two screws, unscrew them and remove the cover.

Now you need to remove the control panel.

We remove the powder tray from our LG machine.

We see two screws, unscrew them, and then use a flat-head screwdriver to unclip the panel from the body of the machine.

What's good about the LG control board? The fact is that all the connectors on it are unique and of different colors, so when we put it back together, we definitely won’t mix it up.

The electronic controller is screwed to the panel, unscrew it and take it out.

Let's move on to repairing the controller.

What are the reasons and how to fix the problem?

When the DE error appears on the display, you need to look for the reasons for its occurrence. They can be varied. How to fix the problem directly depends on what caused the problem.

Drum overloaded

If too much laundry is placed in the drum, the door will not be able to close due to mechanical obstruction.

It is easy to fix this problem yourself . It is enough to remove some of the laundry so that the hatch can close freely.

Overloading a washing machine is dangerous not only due to problems with the hatch door. It can cause more serious damage: drum imbalance, bearing wear, and more. All this requires expensive repairs.

Mechanical obstruction

This reason is one of the most common. Sometimes the hatch cannot be closed because there is something between the rubber coupling and the door .

To deal with the problem, you need to inspect the cuff and the lock hole. It may contain the most unexpected item, for example, chewing gum that a child placed there while playing. After removing the obstacle, the wash is started.

Skewed hinges

The hinges may be in the wrong position if the washing machine is overloaded. If the door is skewed, the tongue does not fit into the lock hole, which is why it does not close.

To identify the problem, you need to inspect the hinges. If they are found to be distorted, the door should be adjusted by tightening the bolts.

Control module malfunction

Sometimes the DE error appears due to a malfunction of the control module. You can deal with the problem by rebooting the device . To do this, unplug the cord from the outlet and leave the device turned off for 10-20 minutes. Then the machine is plugged back into the network. If the reason was a system failure, the error will disappear.

Broken hatch locking device

If the UBL fails, the DE error will appear on the screen. In this case, the machine door will not be locked, but the lock indicator may light up.

It will not be possible to repair the UBL . Most often, a part needs to be replaced. You can do it yourself, but you will have to disassemble the device body.

The control unit is broken

If the error is displayed during the washing or rinsing process, and when the appliance is restarted it appears again, the reason lies in a malfunction of the control unit.

An indirect signal of its breakdown is the smell of burning . The lock indicator on the front panel of the device may also light up.

Most often, the DE error appears when the relay responsible for locking the door burns out on the control unit. If this is the only fault, it can be eliminated by soldering the burnt tracks or contacts.

You can do this yourself only if the person has experience working with electronics.

The hatch handle is broken

If you cannot close the door and the DE error appears when you start the program, this indicates a broken handle . In this case, the lock icon on the body of the LG washing machine may light up. Most often, a broken handle cannot be repaired. It will have to be replaced. Read how to do this here.

Broken hatch hinge

In addition to the error code, an open door indicates a broken hinge. If the damage is serious, it is noticeable at first glance. In such a situation, adjustment will not be able to correct the situation. A broken hinge requires replacement.

Broken wires in the UBL circuit

If all the parts are in working order, but the door does not close, and the DE error continues to appear on the screen, the problem may lie in the wires or contacts of the UBL . They can fray due to vibrations during operation of the washing machine. Sometimes the contacts oxidize and burn out.

It is quite difficult to detect this malfunction on your own, since you will have to disassemble the washing machine and sequentially check all the parts.

How to fix it yourself

• Check to see if anything is preventing the washing machine door from closing. Maybe laundry got between it and the tank or the rubber cuff got chewed.
• Check whether the “tongue” fits into the lock; maybe something has gotten into the hole in the lock, so the door does not close.
• Look at the hinges of the washing machine door. Perhaps, due to their wear, the door is skewed and therefore the tongue does not fit into the lock. Try adjusting them.
• Try opening the hatch and closing it again, perhaps the error will disappear.
• There may be a malfunction in the control module of the washing machine. Try unplugging the cord from the outlet for 10-20 minutes, and then plug the LG machine back into the power supply.

When should you call a specialist?

If you cannot diagnose or resolve the DE error yourself, you must seek help from a specialist.

There are several ways to find a master:

1. Look at advertisements in newspapers.
2. Explore offers from individuals on the Internet.
3. Contact the service center.
4. Use recommendations from friends or relatives.

If the machine is under warranty and the breakdown was not the fault of its owner, you need to contact the company’s service center or the store where the purchase was made. In this case, you must take documents confirming the possibility of warranty service.

When an LG washing machine is used for a long time, you will have to pay for repairs yourself.

Approximate prices:

• cost of replacing UBL – from 1700 rubles;
• repair and replacement of the control board – from 2300 rubles;
• sunroof hinge repair – from 1,400 rubles;
• replacement of wiring – from 1800 rubles;
• replacement of the hatch handle - from 1,700 rubles.

The price is for the services of a master. The cost of the part is paid separately.

To minimize the risk of encountering scammers,
you need to follow these simple recommendations:

1. Contact specialists who have had relatives or friends do the repairs.
2. Study reviews left by other customers.
3. Do not pay for the work of the master until it is completed.
4. Do not transfer money to the card for calling a specialist.
5. Require documentary evidence of work performed.

It is not advisable to stay alone in an apartment with a stranger.

Possible faults requiring repair

Based on an impressive database of repairs of Samsung washing machines carried out by RemBytTech specialists, we have identified the most common breakdowns reported by the dE error (Door, Ed, etc.).

*Price does not include spare parts. The final cost is determined by a RemBytTech specialist after diagnosis and depends on the Samsung SMA model.

If you cannot cope with the Door, Ed, dE, dE1 or dE2 error on your own, contact professionals, the RemBytTech workshop:

+7 (495) 215 – 14 – 41

+7 (903) 722 – 17 – 03

You can also submit an online application from the website.

A specialist will come to your home from 8.00 to 22.00 at a time convenient for you, determine the exact cause of the error and, if necessary, carry out repairs. After the repair, the technician will check the operation of the washing machine and issue a warranty card for up to 2 years, depending on the breakdown.

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Prevention

To prevent the DE error from appearing in the future, you must follow these recommendations:

• 
  do not overload the washing machine drum;

• use surge protectors and voltage stabilizers to protect equipment from power surges;
• do not try to open the hatch of the machine until the device has finished working - applying force when trying to open a locked door will lead to damage to the UBL;
• The device must be handled according to the instructions.

Helpful information

To cope with the problem on your own, you can use the following recommendations:

1. Try to press the door tighter. The error may have occurred because the lock simply did not latch properly. If, after pressing the hatch, the usual click is heard, it closes, and the inscription disappears, the wash cycle continues.
2. You can try opening and closing the hatch again. Sometimes this simple method solves the problem.
3. Calculating the amount of laundry will help make sure that the drum is not overloaded. Approximate values ​​are indicated in the technical data sheet of the washing machine. It is better to perform two wash cycles than to run a program with a full drum.

You will find a lot of important and useful information about error codes for LG washing machines in this section.