Modern automatic washing machines from Samsung have a very developed fault diagnosis system built into them. The group of error codes - HE, HC, HC1, HC2, E5, E6, HE1, H1, HE2, H2, HE3, refers to elements that heat water, drying air and create steam.
If there is a breakdown, they are shown on the display. If it is not there, then the Samsung washing machine informs you with a light indication, as follows. The program and temperature selection buttons are lit - 60 and 30°.
Error code display by indicators
- HE, HC, HC1, HC2, E5, E6, HE1, H1 - no water heating
- HE2, H2 - drying problems
- HE3 - steam function
- Replacing the heating element
- Conclusion and video
- Samsung washing machine catalog with reviews
HE, HC, HC1, HC2, E5, E6, HE1, H1 - no water heating
E5, E6 - these codes are typical for older car models. Let's look at the reasons that lead to this situation:
- The heating element burned out. It is open or short-circuited.
- Damaged contacts or wiring.
- The NTC sensor is faulty.
- If there is no water in the tank or the temperature exceeds 100°.
Diagnostic work
Let's consider the procedure for self-repair. It is important to note that in most Samsung AGRs, the heating element is located at the back of the tank. And in order to access it, you just need to remove the back cover.
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Important! But, on some old-style machines, the heating element is located at the front. And to work with it, you need to perform partial disassembly - remove the top cover, pull out the panel with control buttons, dismantle the front part of the case.
That's it in a nutshell. This is described in more detail in the disassembly lesson. For BOSCH and Siemens machines it is carried out in a similar way.
Error interpretation
All codes starting with “H” - H1, H2, HE, HE1, HE2 mean that there is a problem with water heating: it is not there or, on the contrary, it is excessive. This is why a Samsung washing machine can function normally in cold water washing modes, but an error appears in heated programs.
Note! Codes E5, E6 typical for older models of Samsung washing machines manufactured before 2007
Heating errors also have their own classification. Error code HI/HEI is issued if:
- dynamics of increase in water temperature after turning on the heating - more than 40°C for 2 minutes;
- the water temperature becomes higher than 95°C for any reason;
and thus signals that the Samsung washing machine is overheating or boiling water.
Error H 2 / HE 2 is issued if:
- When heated, the water temperature increases by less than 2°C in 10 minutes;
and thus reports the absence of heating.
Unfortunately, this code most often indicates a malfunction. Only in rare cases can you correct an error on your own.
HE2, H2 - drying problems
Some washing machines are equipped with a built-in drying system. Error codes HE2, H2 can only appear in such machines. The device uses a heating element that heats the air. With its help, the laundry is dried directly in the drum.
This system also uses a blower fan and fuses that trip when overheated. This error occurs mainly when the heating element burns out.
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Very often this is caused by a blockage in the air pipes or a malfunction of the fan motor. Therefore, when diagnosing a rupture in the heater, you need to identify the source and check the elements listed above.
When the fuse trips, this code also appears because there is an open circuit. They can be disposable - in this case replacement is necessary, or multiple - here you just need to turn it on.
This code also appears at temperatures exceeding 145°. When it cools down, the machine will resume operation. But if this happens again, then the temperature sensor needs to be replaced.
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Decoding
The 2H / 3H / 4H indication on the display of a Samsung washing machine is not an error , it means the amount of time remaining until the end of the wash. The fact is that Samsung washing machine models that produce 2H / 3H / 4H are equipped with a two-character display, and a message with a three-digit number of minutes until the end of the wash simply does not fit on the screen. Therefore, the machine reports the remaining washing time in this way.
The symbol “H” is an abbreviation for “Hour”, which is translated from English as “hour”, and the indication “2H” stands for “2 hours left before the end of the wash”. But in fact, the 2H message stays on until the number of minutes until the end of the wash reaches two digits, that is, less than 100.
Eventually:
- 2 N on the display of a Samsung washing machine means that there are 100 to 180 minutes left until the end of the wash;
- 3H signals that there are from 180 to 240 minutes left before the end of the program;
- 4H indicates that the wash will continue for at least 240 minutes.
This indication indicates that everything is fine with your Samsung washing machine. But if you have any doubts, which are supported by other compelling arguments in the form of strange behavior of the washing machine, we will be happy to advise you by phone:
+7 (495) 215 – 14 – 41
+7 (903) 722 – 17 – 03
or through the Question and Answer service. And if necessary, we will send a specialist to your home who will arrive at any convenient time from 8.00 to 22.00 (daily, excluding holidays and weekends). The technician will diagnose your washing machine and, if a problem is detected, will repair it right at your home. Upon completion, you will be provided with a receipt and a warranty of up to 2 years , depending on the type of breakdown.
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HE3 - steam function
This error is generated by Samsung machines equipped with a steam system. The washing principle in them differs from classic models. The water turns into steam, which is then used to process the laundry.
It has its advantages and disadvantages. As a rule, such models are significantly more expensive. The main advantage is delicate washing, comparable to dry cleaning.
HE3 appears when there is a malfunction in this system. The mechanism is quite complex. And if it fails, it is better to contact a specialized service for repairing household appliances.
Calling a master: how to find and how much to pay?
If you need to repair a Samsung washing machine, it is recommended to contact companies that provide repair services for household appliances .
These must be companies with permits and a staff of qualified specialists.
Most companies diagnose faults free of charge if the client agrees to have the repair carried out by an on-call technician. The cost of work depends on the pricing policy of the company, region and city, as well as on the complexity of the work.
You can find a suitable repair company via the Internet . It is convenient to clarify the master’s working conditions and call times using the provided telephone numbers.
For a machine that is still under warranty, you should contact the nearest warranty service point. Information about such service centers is provided to the buyer at the time of purchasing the product in the store. In this case, you should not try to fix the problem yourself, since opening it will violate the integrity of the factory seals.
Average price in the capital:
- replacement of heating elements - from 1,700 rubles;
- replacement of a temperature sensor – from 1,600 rubles;
- replacement of the control module – from 2,400 rubles;
- work on replacing part of the wiring/loop – from 1,800 rubles, etc.
After completing the repair work, the technician conducts a test run of the washing machine. The customer is given a guarantee. The price does not include the price of new parts if they need to be replaced.
To avoid falling for scammers, you need to contact large companies that have detailed information about the provision of services. Calling a specialist privately does not give confidence in the quality of the work being carried out. Requirements for prepayment, cash for the purchase of parts, etc. should cause concern.
Replacing the heating element
If the heater malfunctions, you can replace it yourself. In the latest models of Samsung washing machines, the heating element is located at the back of the tank.
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Important! Before starting work, be sure to turn off the power to the device!
- Remove the back cover by first unscrewing the screws.
- We pull off all contacts: power, grounding and from the temperature sensor.
- We unscrew the screw located in the middle, but not all the way. A socket wrench is required, usually size 10.
- Then press the screw firmly. We need him to go inside.
- Afterwards, use a slotted screwdriver to pry up the edges of the heating element and pull it out.
- The NTC sensor is pulled out of the housing.
Work to replace the heating element
Sometimes the heater is “welded” to a mount that is located inside the tank. In this case, you need to be patient and carefully and gradually pull it out, swinging it slightly.
Call the master
Independent replacement of the heating element can be carried out only if you are confident in your abilities. If you have insufficient experience with devices, it is better to call a specialist.
You can order the service at a service center or workshop specializing in the repair of household appliances.
Organizations operating officially provide their clients with a cash receipt, a certificate of work completed, and a warranty card. These documents are confirmation of the quality of services provided.
The cost of repairs depends on the amount of work performed . The price of replacement parts is added to this amount. Prices for replacing heating elements start from 1,700 rubles.
If it is necessary to change the temperature sensor, due to which an error may also appear, then the cost of repair can be from 1,600 rubles. Replacing the control board is estimated at no less than 2,400 rubles. Repairing the wiring coming from the heating element costs from 1,800 rubles.
To avoid meeting with unscrupulous craftsmen, it is not recommended to call random private advertisements. As a rule, such specialists set an arbitrary price for repairs and do not provide official guarantees for the result.
Troubleshooting yourself
Failures associated with a violation of the heating process, most of them require serious repairs . To do this, you need to have tools (screwdrivers, wrenches, multimeter, etc.), and in some situations, additionally, a soldering iron and skills to work with it.
First, you should make sure that the washing machine is properly connected to the network and that there are no power surges. It is advisable to organize the connection not through a tee or extension cord, but directly.
It is very simple to check for the likelihood of a random failure situation: you need to disconnect the device from the network, wait a few minutes and turn it on again.
Then you can start a heated wash cycle. If error HE1 appears on the display again, you will have to do repairs.
How to get to the details?
The heating element, temperature sensor and control board are those blocks that are directly connected to the heating process in the washing machine. It is impossible to get to them without disassembling the device.
A separate difficulty may be the difference in the design of a particular model, since each may have its own nuances.
Most Samsung washing machines have access to the heating element and temperature sensor through the front panel. The front side also provides access to the electronics - the control module, the failure of which often leads to HE1.
You can provide yourself with access to the filling of the washer as follows:
If there is water in the washing machine, it must be drained.- If there are things in the drum, you need to take them out.
- De-energize the device. To do this, you must not only turn it off with the button, but also completely disconnect it from the power supply.
- Pull out the powder compartment.
- Place the device so that you can access its rear wall.
- At the top, find the screws that hold the top horizontal panel.
- After unscrewing the screws, remove the cover by pulling it towards the rear wall.
- Near the opening of the powder receiver, where the container with powder is placed, find the screws holding the top panel, on which there are buttons, indicator lights and other adjustment and control elements.
- Open the hatch door.
- The rubber cuff is held in place by a wire with an inserted spring section. It is necessary to remove it towards you.
- The rubber cuff must be pryed around the perimeter and pressed inside the drum.
- Unscrew the screws holding the front part.
- Remove the front panel. Disconnect the electronic connection of the door lock.
- The heating element and thermostat are located at the bottom in most models.
Replacement process
The heating element needs to be replaced if it is inoperative. This can be determined by using a multimeter and placing probes on the contacts. The resistance should be stable, without jumps. Usually this is 25-35 ohms.
The temperature sensor is also being checked. It is located at the base of the heating element. If, based on the results of the “ringing”, the cause of the failure is determined, the heating element with a built-in thermostat is replaced with a new one.
The temperature sensor itself cannot be repaired. Most often, if it is not built-in, it is replaced separately; if it is built-in, it is replaced with a heating element.
To do this you need:
disconnect the contacts of the heating element that is in the car;- unscrew the screw holding the heating element in the socket;
- slightly shaking the heating element by the base, pull it towards you;
- check the condition of the landing nest; if there is debris there, it should be removed;
- install the new heating element in the right place;
- secure the heating element with a screw;
- connect all contacts.
The control module is an electronic board with tracks and elements. Only a specialist with the appropriate skills and a suitable tool for this can perform a complete diagnosis and re-soldering. Repairing this unit is painstaking work and quite expensive.
In some cases, the malfunction is caused by damage to the cable. The technician unsolders the old cable and installs a new one. If the entire control unit is replaced, then only with the original one.
This also requires reprogramming it and making settings . Doing this yourself without technical knowledge is problematic. The best solution is to call a specialist.
Disassembling the washing machine and replacing the heating element - in the video:
Diagnostics of heating element
After dismantling the front cover of the housing, a small insulating insert will be visible, with conductive terminals located along the edges. A fastening element is installed in the middle part of the insert. You should not immediately start replacing the heating device, since the cause of the HE2 error in a Samsung washing machine may be a disconnection of the conductor from the terminal. To do this, you need to test it:
- set the multimeter to the “resistance test” mode, selecting the minimum indicator;
- carefully remove the conductors from the conductive terminals and the temperature sensor;
- We lean one probe of the device against two contacts of the part;
- We determine the performance of the heater: an indicator in the range from 25 to 30 Ohms indicates the working condition of the part, and if it fails, the value will be 0 or 1.
If the heater is suitable for further use, we make a high-quality connection of the conductors with its contacts. If, as a result of diagnostics, it turns out that the heating element is faulty, it will have to be replaced.
